Frequently Asked Questions

What vaccinations are required?


Your dog should be current on Rabies, DHPP and Bordattela (“kennel cough”). You will need to provide written proof of vaccinations. You can bring them with you for us to copy, or you can have your vet email them to us at info@waggytailsfranklin.com. We recommend your pet being vaccinated at least one week prior to coming to Waggy Tails Pet Center. Since vaccinations stress a pet’s immune system, it’s best not to also stress them with a new environment.




Can my dog get sick at Waggy Tails Pet Center?


We cannot guarantee that your dog will not get sick at Waggy Tails Pet Center. Just like human diseases, many dogs are most contagious BEFORE they are showing symptoms of illness. Your best safeguard against serious illness is to make sure your dog has the required vaccinations at least one week prior to attending Waggy Tails Pet Center. We do cleaning and disinfecting our facility on a daily basis. We are very open about “kennel cough - if a case is seen. We let the parents know, just as children’s daycare would. Due to the incubation period for “kennel cough” it’s possible that dogs don’t show any symptoms while with us - so we depend on the owners to report any illness after their pet gets home. At Waggy Tails Pet Center, we believe knowledge is power, so we will always strive to keep owners aware of risks so they can make an informed decision as to the risks they will take.




Are all breeds welcome?


We do not discriminate against any breeds. A good dog is a good dog; problem dog is a problem dog, no matter what breed it is.




How is Waggy Tails Pet Center different from other boarding facilities?


During the day, our borders receive lots of play time in our outdoor play yards. All dogs at Waggy Tails Pet Center are actively engaged in play throughout the day by kennel staff. We include this exercise and feeding in our rates. There are NO EXTRA charges to have your dog treated as it would be at home.




What are drop-off and pick-up times? Are they different from your posted business hours?


Clients can drop-off and pick-up anytime during posted business hours. Our business hours are Mon - Fri 7am to 7pm, Sat 8am to 12pm & 5pm to 7pm, Sun 7am to 9am & 5pm to 7pm.




How often are the kennels cleaned?


Our facility is thoroughly cleaned and disinfected everyday. We use top of the line, animal-safe disinfectants that are strong enough to kill major viral, bacterial and fungal pathogens. We take great pride in the cleanliness of our facility!




Can I call the to check and see how my dog is doing?


Absolutely! Feel free to call between our posted hours for update.




What if I am delayed in my trip and I don’t return for my pet in timely manner?


If you are delayed in your trip, please notify us as soon as you can. We will make sure your pet is well taken care of until you are able to return for him/her. However we do not hear from you in couple days, regarding a delay in your return, we may mistake this to mean that your pet has been abandoned at our facility.




When do I pay for you service?


The full remaining balance (less any deposit) is required upon collection of your pet. lf you have someone else picking up your pet, payment arrangements need to be made in advance.




What payment methods do you accept?


We accept cash, checks or credit card payment.




What is the minimum age for boarding a dog?


We can board dogs at any age. We recommend that pups start boarding after they have finished their initial Distemper-Parvo series. Owners of old dogs or dogs with health issues, please discuss with vet about boarding.




Can all my pets stay together in the same run?


Yes, we can accommodate your wishes and board your pets together in the same run if the space chosen allows both comfort and safety.




What do I need to bring?


The only thing we ask you to bring is your dog’s food. It’s best to keep your dogs diet that he’s used to in order to minimize any digestive upset and of course your dog medications if he/she uses any. If you don’t want to bring food we will feed our own dog food, which will result in an additional $5.00/day fee




What am I NOT allowed to bring?


Water bowls, bed comforters, irreplaceable toys, valuable items to you, rawhide (chocking hazard) more then 2 toys (dog wont play with them, lots of other activities).




Can I bring food that needs refrigeration?


Yes, we have refrigeration and microwave to heat refrigerated food. We are happy to feed your dog whatever he/she normally eats at home so don’t be afraid to mention this to us.









Contact

Phone

615-472-1520

Email

Location

1902 Columbia Ave

Franklin, TN 37064

Hours of Operation

Mon - Fri: 7am - 7pm

​​Saturday: 8-12pm/5-7pm

Sunday: 7-9am/5-7pm

©2020 by Waggy Tails Pet Center LLC