Frequently Asked Questions

Vaccinations

What shots are required?


Your dog should be current on Rabies, DHPP and Bordetella (“kennel cough”). We will need written proof of vaccinations. You can bring them with you for us to copy, or you can have your vet email them to us at info@waggytailsfranklin.com. We recommend your pet being vaccinated at least one week prior to coming to Waggy Tails Pet Center. Since vaccinations stress a pet’s immune system, it’s best not to also stress them with a new environment.




My dog is older and my veterinarian suggests that he doesn’t get certain vaccinations. What can I do?


Some vets test for titers to determine if a certain vaccination is necessary, we would accept this. Also if a vet doesn’t feel comfortable giving a certain vaccination, we simply require a signed waiver from your vet stating this.




Can my dog get sick at Waggy Tails Pet Center?


We cannot guarantee that your dog will not get sick at Waggy Tails Pet Center, just like at any other kennel. Just like human diseases, many dogs are most contagious BEFORE they are showing symptoms of illness. Your best safeguard against serious illness is to make sure your dog has the required vaccinations at least one week prior to attending Waggy Tails Pet Center. We do clean and disinfect our facility on a daily basis. If a case of kennel cough does come up, we guarantee to be very open about the situation with you. Due to the incubation period for kennel cough, it’s possible that dogs don’t show any symptoms while with us, so we depend on the owners to report any illness after their pet gets home. At Waggy Tails Pet Center, we believe knowledge is power, so we will always strive to keep owners aware of risks so they can make an informed decision as to the risks they will take.





General Questions

Are all breeds welcome?


We do not discriminate against any breeds. A good dog is a good dog, or problem dog is a problem dog, no matter what breed it is.




How is Waggy Tails Pet Center different from other boarding facilities?


During the day, our borders receive lots of play time in our outdoor play yards, our play yards are very spacious. All dogs at Waggy Tails Pet Center are actively engaged in play throughout the day by kennel staff. We include this exercise plus feeding in our rates. There are NO EXTRA charges to have your dog treated as it would be at home. The only exception is if an animal requires medication, there will be an additional $5/day fee for administration.




Can I visit your facility before I bring my pet?


Absolutely! We would love to have you visit us before your dog comes to stay with us.




What are drop-off and pick-up times? Are they different from your posted business hours?


Clients can drop-off and pick-up anytime during posted business hours. Our business hours are Mon - Fri 7am to 7pm, Sat 8am to 12pm & 5pm to 7pm, Sun 7am to 9am & 5pm to 7pm.




How often kennels cleaned?


Our facility is thoroughly cleaned and disinfected every day. We use top of the line, animal-safe disinfectants that are strong enough to kill major viral, bacterial and fungal pathogens.We take great pride in the cleanliness of our facility!




Can I call the to check and see how my dog is doing?


Of course! Feel free to call between the opening hours for update.




What is the schedule of a typical day at Waggy Tails?


7:00am to 7:30pm: First bathroom break 7:30am to 8:00am: Breakfast is served 8:00am to 12:00pm: Group & individual playtime 12:00pm to 2:00pm: Lunch is served & nap time 2:00pm to 4:00pm: Group & individual playtime 4:00pm to 5:00pm: Dinner is served & quiet time 5:00pm to 7:00pm: Group & individual playtime; last bathroom break 7:00pm: Bedtime




Do you require deposits for boarding?


Currently, we require deposits when we are projected to reach maximum capacity; typically this is during all major holidays (Memorial Day, 4th of July, Thanksgiving, Christmas, New Years Eve & New Years Day) and school breaks (Spring & Fall Break). The deposit is equal to one night of boarding ($40) for one dog to secure your pet's boarding stay during any of these timeframes.





Daycare & Boarding

What is the minimum age for boarding a dog?


We can board dogs at any age. We recommend that pups start boarding after they have finished their initial Distemper-Parvo series. Owners of old dogs or dogs with health issues discuss with vet about boarding.




Can all my pets stay together in the same run?


Yes, we can accommodate your wishes and board your pets together in the same run if the space chosen allows both comfort and safety.




Will you administer medications for my dog? Do you charge extra for administering medications?


Absolutely! If you dog requires any medication, there is a medication administration fee of $10.00 for the total stay.




What do I need to bring?


The only thing we ask you to bring is your dog’s food. It’s best to keep your dogs diet that they're used to in order to minimize any digestive upset and of course your dog medications if they use any. If you don’t want to bring food we will feed them with our own dog food, which will result in an additional $5.00 per day.




Can I bring my dog’s own toys?


Sure! You’re welcome to bring a familiar toy from home that we can keep in the dogs run. Please be sure that all belongings are clearly labeled, as they may be removed from the run do to a cleaning or laundering.




Can I bring a bed if I want to?


Yes, you can bring your dogs own bed or blanket. Through past experience, we have found it is best if you do NOT bring your pet’s bedding. They may be very good at home, but in this new environment we've had pets urinate (mark their territory) and defecate on their beds, as well as chew them up. Best thing to bring is a beach towel, we can easily wash it for you. *If you do bring a bed or a towel for their room, make sure to label the item with a Sharpie to ensure that the item will not be lost!




What should I NOT bring?


We do not take your dog's water bowls, bed comforters, irreplaceable stuff toys, valuable items, rawhide (chocking hazard), more than 2 toys.




Where do the dogs eat and at what time?


All dogs will have their own run space for feeding. Meal times range between 8:00am – 9:00am and again at 4:00pm - 5:00pm for dinner. We will feed all dogs after exercise so they can rest after their meal, our staff monitors their food and water consumption to make sure they are eating and drinking enough water. Some dogs, especially if they are nervous or first time boarders, will not eat right away, but eventually they become hungry and start eating; we may add something to their food to spike their appetite too unless they have a food allergy.




Can I bring food that needs refrigeration?


Yes, we have refrigeration and a microwave to heat refrigerated food. We are happy to feed your dog whatever he/she normally eats at home so don’t be afraid to mention this to us.




How far in advance should we make boarding reservations?


We usually fill all kennels for any holiday and school breaks more then a month in advance. Most of the time, with the exception holidays and school breaks, we are able to accommodate last minute reservations.