Frequently Asked Questions

We do not discriminate against any breeds. A good dog is a good dog, or problem dog is a problem dog, no matter what breed it is.

7:00am to 7:30pm: First bathroom break 7:30am to 8:00am: Breakfast is served 8:00am to 12:00pm: Group & individual playtime 12:00pm to 2:00pm: Lunch is served & nap time 2:00pm to 4:00pm: Group & individual playtime 4:00pm to 5:00pm: Dinner is served & quiet time 5:00pm to 7:00pm: Group & individual playtime; last bathroom break 7:00pm: Bedtime

During the day, our borders receive lots of play time in our outdoor play yards, our play yards are very spacious. All dogs at Waggy Tails Pet Center are actively engaged in play throughout the day by kennel staff. We include this exercise plus feeding in our rates. There are NO EXTRA charges to have your dog treated as it would be at home. The only exception is if an animal requires injectable medication, there will be an additional $5/day fee for administration, however, there is no charge for oral/topical medications.

Clients dropping off for Daycare can drop-off and pick-up anytime during posted business hours. Clients dropping off for Boarding can drop-off anytime between 2pm-7pm, and pick-up anytime between posted business hours. If you need to drop off for boarding before 2pm, please give us a call and we will make an exception. Our business hours are Mon - Sat 7am-7pm and Sun 5pm-7pm.

Our facility is thoroughly cleaned and disinfected every day. We use top of the line, animal-safe disinfectants that are strong enough to kill major viral, bacterial and fungal pathogens.We take great pride in the cleanliness of our facility!

Of course! Feel free to call between the opening hours for an update on your pet.

Currently, we require deposits when we are projected to reach maximum capacity; typically this is during all major holidays (Memorial Day, 4th of July, Thanksgiving, Christmas, New Years Eve & New Years Day) and school breaks (Spring & Fall Break). The deposit is equal to one night of boarding ($40) for one dog to secure your pet's boarding stay during any of these timeframes.

Your dog should be current on Rabies, Bordetella (“kennel cough”) and parvo. We will need written proof of vaccinations prior to your pet's reservation. If you have a hard copy, you can take a picture and email it to us at info@unlshdk9.com or you can have your vet email them to us at the same email address. We recommend your pet being vaccinated at least one week prior to coming to Waggy Tails Pet Center. Since vaccinations stress a pet’s immune system, it’s best not to also stress them with a new environment. If your pet is not fully vaccinated for the said vaccines, they will not be allowed to use our services until they are vaccinated. If we do not receive vaccinations and are not given them on the day of drop off, your pet will not be allowed to use our services. We do this to ensure the safety and health of all the pets staying with us as to not put anyone at risk.

Some vets test for titers to determine if a certain vaccination is necessary, we would accept this. Also if a vet doesn’t feel comfortable giving a certain vaccination, we simply require a signed waiver from your vet stating this.

We cannot guarantee that your dog will not get sick at Waggy Tails Pet Center, just like at any other kennel. Just like human diseases, many dogs are most contagious BEFORE they are showing symptoms of illness. Your best safeguard against serious illness is to make sure your dog has the required vaccinations at least one week prior to attending Waggy Tails Pet Center. We do clean and disinfect our facility on a daily basis. If a case of kennel cough does come up, we guarantee to be very open about the situation with you. Due to the incubation period for kennel cough, it’s possible that dogs don’t show any symptoms while with us, so we depend on the owners to report any illness after their pet gets home. At Waggy Tails Pet Center, we believe knowledge is power, so we will always strive to keep owners aware of risks so they can make an informed decision as to the risks they will take.

We can board dogs at any age. We recommend that pups start boarding after they have finished their initial Distemper-Parvo series, as well as being fully vaccinated for Rabies and Bordetella ("Kennel Cough"). Owners of old dogs or dogs with health issues discuss with vet about boarding.

Yes, we can accommodate your wishes and board your pets together in the same run if the space chosen allows both comfort and safety.

Absolutely! If your dog requires any injectable medication, there is a medication administration fee of $5 per day. We do not charge to administer oral/topical medications.

The only thing we ask you to bring is your dog’s food. It’s best to keep your dogs diet that they're used to in order to minimize any digestive upset and of course your dog medications if they use any. If you don’t want to bring food we will feed them with our own dog food, which will result in an additional $5.00 per day.

Sure! You’re welcome to bring a familiar toy from home that we can keep in the dogs run. Please be sure that all belongings are clearly labeled, as they may be removed from the run do to a cleaning or laundering.

Yes, you can bring your dogs own bed or blanket. Through past experience, we have found it is best if you do NOT bring your pet’s bedding. They may be very good at home, but in this new environment we've had pets urinate (mark their territory) and defecate on their beds, as well as chew them up. Best thing to bring is a beach towel, we can easily wash it for you. *If you do bring a bed or a towel for their room, make sure to label the item with a Sharpie to ensure that the item will not be lost!

We do not take your dog's water bowls, bed comforters, irreplaceable stuff toys, valuable items, rawhide (chocking hazard), more than 2 toys.

All dogs will have their own run space for feeding. Meal times range between 8:00am – 9:00am and again at 4:00pm - 5:00pm for dinner. We will feed all dogs after exercise so they can rest after their meal, our staff monitors their food and water consumption to make sure they are eating and drinking enough water. Some dogs, especially if they are nervous or first time boarders, will not eat right away, but eventually they become hungry and start eating; we may add something to their food to spike their appetite too unless they have a food allergy.

Yes, we have refrigeration and a microwave to heat refrigerated food. We are happy to feed your dog whatever he/she normally eats at home so don’t be afraid to mention this to us.

We usually fill all kennels for any holiday and school breaks more then a month in advance. Most of the time, with the exception holidays and school breaks, we are able to accommodate last minute reservations.